- Go to the Keycafe location where your keys are stored.
- Ask a café staff member for access to the Keycafe terminal.
- Select "Pick up keys".
- Input the mobile number and PIN associated with your account. (See How to reset my PIN if needed.)
- Hand the terminal to the staff.
The staff member will retrieve the keys, scan the Keycafe fob to confirm key identity and release the keys to you.